How We Are Keeping Everyone Safe! Huft Heating and Air Conditioning provides a vital role in maintaining the health and safety of our community. Huft will provide safe-heating-ac-service!
Providing Safe Essential Services for You and Your Family!
We are in unprecedented times here in our great nation, state, and city. Huft Heating and Air has been serving our community for 16 years and we are ready to serve the needs of our customers and team members while doing our best to protect the needs of the community at large. Safety is a high priority at Huft Heating and Air every day. Huft will provide safe-heating-ac-service!
Huft Heating and Air provides a vital role in maintaining the health and safety of our community. Therefore, we will remain open during this time of social distancing. If your Heat, AC, or water heater is broken, we will be there to fix it.
If you need service, please call our main line at 916-525-7247 for service at any hour. We have local staff handling the phones from 8 am to 4:30 pm most days and we have an after-hours answering service so that you are always speaking with a person to take care of you needs.
All field technicians and office staff are following cleaning protocols recommended by CDC and state agencies. Any team members that have fever, are showing signs of sickness, or who have been known to be exposed and not protected will be asked to remain at home.
Service Call Precautions
When you call in, our office staff will be asking if anyone in the home has a fever, been diagnosed or had exposure to the virus. We need to know so that we can be proactive with our team’s response and level of protection. We have some team members who do not want to be exposed to a high-risk customer and we also have team members who are willing to work in that environment so that we can respond to those in most need.
In most cases we can troubleshoot equipment from outside, in a crawl space, or in attics and basements with minimal face to face contact. We will be following protocols to maintain a safe work environment by wearing gloves, wearing masks, and disinfecting work areas in the home and in our trucks after each call.
You may be asked by a technician to speak via video or FaceTime and we may ask that you help control the thermostat while we are stationed at the equipment. We ask that you work with us so that we may provide the services needed.
Our technicians will be running maintenance calls during this time. If you are scheduled already, our plan is to come at your scheduled date and time unless you call and reschedule. The assigned technician will call before coming and go over any precautions that we/you need to discuss. System maintenance is still very important and does not need to be put off for too long or ignored all together.
Obtaining signatures for work
Our normal process is for repair work to be approved via signature before beginning work. In order to reduce contact, we will be suspending this requirement at this time so you will not be asked to sign a phone or tablet by our team. For new system sales, we have the option of electronic signature approval via email and we will require signatures for replacement equipment.
During this time, we ask that all payments be made via electronic means via debit card, credit card, or 3rd party financing. We will not be accepting checks until notified. If you do not want to give this information to a technician, you can pay via online invoice emailed to you.
Measures we are taking for our team to be aware of
Most of our team members are working remotely from home and therefore our internal communication may not be as smooth as we would like. Please be patient with our team so that we can take the best care of you and all our customers. All group meetings have been canceled until further notice. Technicians already work in isolation for most of the day and are not exposed to large groups during work. Face to face interaction between our office team members and field team members has been eliminated to the greatest extent possible.
Updates from Huft
Our plan will be worked in two week increments unless the situation changes. Communications will be sent out via email and social media if our plan changes.
The community, our current and future clients, and our frontline team members here at Huft Heating and Air Conditioning are greatly appreciated. We understand the value of trying to reduce the spread of this virus so that our healthcare system is not overwhelmed and our high risk population is not exposed. We are confident that as a Nation, State, and Community, we will be able to handle this situation as quickly as possible.
Sincerely, Christopher Van Dyke General Manager
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